Unfortunately, we do not currently offer exchanges and returns for change of mind. However, if an item is deemed unsuitable for its intended use for any reason stipulated by Australian Consumer Law, please contact us via email as soon as practically possible to see if we can organise an alternative arrangement before the returns process takes place. In that case that the product is returned, all original packaging must be intact and the product must be fit for resale. Scuff marks etc, may result in the return not being processed. Once a return has been approved, it will be processed within 2 business days of receiving the return at our warehouse. You will receive a refund via Electronic Funds Transfer ONLY. In the event your return is not accepted, we will notify you. At which point, we can ship the product back to you at your cost. Items will be held for a period of 90 days. Once this period has elapsed, the goods will disposed of or donated to charity. We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns. We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Beaut Bike will not be held liable for any goods lost in transit. For goods that are faulty or not functional please use the warranty procedure listed below.
Warranty
The original manufacturer’s warranty covers all goods supplied by Beaut Bike. If an item has failed and you believe it to be a claimable warranty please contact us. While we do everything in our power to ensure warranties are dealt with as swiftly as possible, sometimes the products will need to be sent back to the distributor and in some cases the manufacturer for assessment. Please keep in mind warranty of tools does not extend to the components they are used on. For example, if a bit was to fail and strip out a screw head, Beaut Bike or and distributors/manufacturers cannot be held responsible for any liability. Outcome of the Warranty assessment: Product found to be defective and under warranty – we will do the following:
The products will either be repaired or
The product will be replaced or
The product purchase price will be refunded where it cannot be repaired or replaced with a similar product.
Beaut Bike is not responsible for any freight costs involved in returning your product. Product found not to be defective or covered by the Warranty:
You will be notified of this outcome after assessment via email.
If the product has been sent back to us, the product can be returned to you at your expense.
Unclaimed items will be stored for 90 days and will be disposed of if not collected.
Due to health and safety regulations, please clean your product before returning it.
